CHRISTMAS AT THE HILLS

CHRISTMAS AT THE HILLS

Step into a world where Christmas magic transforms Palm Hills.
Christmas At The Hills becomes the season’s most anticipated holiday destination. An immersive wonderland everyone will be talking about.
With glowing lights, carnival games and installations , festive surprises at every turn, it’s the one place where play and celebration come together in unforgettable ways.
The magic starts the moment you walk through The Grand Gate.
Don’t miss experiencing it yourself!

Entry Guidelines & Disclaimer:

To ensure a safe, enjoyable, and festive experience for all our guests, please take a moment to review the following guidelines:

Tickets & Admission

• Each ticket grants entry for one person only.
• Each unit is entitled to a maximum of 6 tickets only.
• Tickets are non-refundable and non-transferable.
• Children under 12 years old receive free entry.
• Digital Tickets must be presented upon entry
• Tickets are available at gate

Entry & Venue Capacity

• Entry is subject to venue capacity limits.
• Once full capacity is reached, entry may be temporarily suspended for safety reasons.
• Admission may be declined if:

• Capacity has been reached
• Entry guidelines are not met
• Guest conduct is deemed unsafe or disruptive

Children & Family Safety

• Children under 12 must be accompanied by a responsible adult at all times.
• Parents and guardians are fully responsible for their children’s supervision and safety throughout the venue.
• Some areas or activities may have restricted access based on age, height, or safety conditions.

Games, Activities & Attractions

Participation in games and activities is at the guest’s own discretion and responsibility.
• Certain activities may include age, height, or health limitations.
• The venue is not liable for injuries resulting from:

• Misuse of equipment
• Failure to follow staff instructions or abiding to posted signs
• Risk-based participation

Food and Beverages Policy

• Outside food and beverages are not permitted.
Personal Belongings
• Guests are requested to keep personal belongings with them at all times.
• The venue is not responsible for lost, stolen, or unattended items.

Security & Conduct

• Security teams are present at all times to ensure a safe and enjoyable environment.
• Guests must maintain respectful behavior toward staff, performers, and fellow visitors.
• The venue reserves the right to deny entry or request immediate exit in cases of:

• Disorderly conduct
• Aggression or harassment
• Violation of venue rules
• Unsafe behavior

Prohibited Items

For everyone’s safety, the following items are not allowed inside the venue:
• Outside food and beverages
• Weapons or sharp objects
• Illegal substances
• Fireworks
• Any item deemed unsafe by security

Photography & Media

• Photos and videos may be taken at the venue for marketing and promotional purposes.
• By entering the venue, guests consent to being photographed or filmed.
• Personal photography is allowed unless otherwise stated in specific areas.

Weather & Operational Changes

• Activities, entertainment, and schedules are subject to change depending on:

• Weather conditions
• Safety considerations
• Operational requirements

• No refunds will be issued due to weather-related adjustments.

Pets Policy

For the safety and comfort of all guests, pets are not allowed inside the venue.